All activity is controlled through the Yarmouth office.
Alexander & Schmidt
PO Box 337
40 Lafayette Street
Yarmouth, Maine 04096-0337
Voice: (207) 846-6484
Fax: (207) 846-5410 info@alexanderschmidt.com
Requests accepted by mail, fax, e-mail, or telephone.
Jim Schmidt and/or knowledgeable office staff are always
available to discuss matters during normal work day hours. RUSH items
are welcome.
Alexander & Schmidt realizes the importance of due dates. Reports are submitted on time. If the assessment cannot be completed within the allotted time, the carrier is advised.
After a survey request is received, Alexander & Schmidt e-mails the appropriate information and instructions to the field person.
The field person routinely takes the following steps: 1. Calls the contact and advises that he/she has been requested to conduct a loss control survey. The name of agent/broker is mentioned during this introduction.
The representative will not visit an account without first making an appointment by telephone unless specifically requested to do so by the underwriter.
2. The representative visits the account at the designated time, professionally attired. An interview and visual survey are conducted in an effort to help prevent covered loss.
Deficiencies will be discussed with the contact, recommendations made and an indication obtained regarding the probability of recommendation compliance.
3. If
the field representative believes the account to be below certain underwriting standards, he/she will telephone the underwriter to advise.
4. Written reports are submitted with diagrams and digital photographs on all property surveys. Brochures, written safety materials, driver file analysis sheets and other forms of written material accompany reports whenever pertinent.
5. The field representative sends the report to Yarmouth where it is reviewed for quality, and insurance to value calculations generated as needed.
6. A cost advice is submitted with each report. A billing invoice is sent on the last business day of each month.
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